Terms of Service
Conclusion of the travel contract
With his registration, the customer offers Sahara-And-Me the conclusion of a binding travel contract. The booking can be made in writing by email or by internet online booking. Ste. Sahara-And-Me Sarl. immediately confirms receipt of the booking by electronic means. This acknowledgment of receipt does not constitute confirmation of the acceptance of the booking order. It is effected by the applicant and for all participants listed in the application for whose contractual obligation the applicant is responsible as well as for his own contractual obligation. Acceptance requires no specific form.
By paying a deposit of 30% of the travel price you book the trip and receive a booking confirmation.
The customer is obliged to transfer 75% of the total price at the latest on the 20th day before the start of the trip. The remaining amount is to be paid in cash, in MAD / Moroccan Dirham.
Which services are contractually agreed, results from the performance descriptions on the website or in the individually prepared offer with a description of services and from the information in the travel confirmation.
The tour operator expressly reserves the right to declare a change to the brochure details for objectively justified, substantial and unpredictable reasons prior to conclusion of the contract, about which the customer will be informed prior to booking.
If an individual journey is compiled on request of the customer, the performance obligation follows exclusively from the respective concrete offer to the customer and the respective registration confirmation.
Entrance fees, Local guides, Drinks and more food, Tips, Insurance, Flight
Withdrawal by the customer, rebooking, replacement persons
The customer can withdraw at any time before the trip. Decisive is the access of the declaration of withdrawal at Ste. Sahara-And-Me Sarl.. The customer is recommended to declare the cancellation in writing. If the customer withdraws from the travel contract (cancellation) or does not commence the journey, Ste. Sahara-And-Me Sarl. may demand compensation for the travel arrangements made and for its expenses. Sahara-And-Me is entitled to claim the cancellation fee per travel customer listed below as a percentage of the total price.
until 21. Day before start of the trip 30 %
20. – 11. Day before start of the trip 50 %
10. – 1. Day before start of the trip 75 %
the day of arrival in case of no-show 90 %
Until the start of the journey, the traveler may demand that instead of a third party enter into the rights and obligations of the travel contract. Ste. Sahara-And-Me Sarl. can contradict the entrance of the third, if this does not meet the special travel requirements or its participation contrary to legal regulations or official orders. If a third party enters into the contract, he and the traveler are liable to Ste. Sahara-And-Me Sarl. as joint and several debtors for the travel price and the additional costs incurred by the third party. The rebooking costs are calculated by RV with 60, – €
Resignation and termination by the tour operator
In the following cases, Ste. Sahara-And-Me Sarl. can withdraw from the travel contract prior to departure or terminate the travel contract after commencement of the journey:
Without observance of a time limit: If the traveler continues to disturb the execution of the trip despite a warning of Ste. Sahara-And-Me Sarl. or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified. If Ste. Sahara-And-Me Sarl. terminates, it reserves the right to the travel price.
Limitation of liability
Ste. Sahara-And-Me Sarl. is not liable for performance disturbances in connection with services that are merely conveyed as external services (eg city tours, exhibitions, theater visits, accommodation, sports activities …) and which are expressly marked as third party services in the travel advertisement.
A claim for damages against Sahara-And-Me is excluded.
The traveler concludes his own responsibility before the start of the Morocco trip, travel accident and travel health insurance.
Duty to cooperate
The traveler is obliged to cooperate in the event of performance disruptions within the framework of statutory provisions, to avoid any possible damage or to minimize it. In particular, the traveler is obliged to notify his complaints immediately to the local tour guides or the contact person. This is tasked with providing remedies, if possible. If the traveler culpably omits to indicate a defect, this so-called defect is considered non-existent.
Exclusion of claims and statute of limitations
Claims for non-contractual provision of travel must be made by the traveler within one month of the contractual termination of the trip against Ste. Sahara-And-Me Sarl.. After expiry of the period, the traveler can assert claims if he has been prevented from acting on the deadline through no fault of his own. Contractual claims of the traveler expire before the notification of a defect in one year. The statute of limitations begins with the day on which the journey should end the contract. The claims arising from reported defect expire from notification of this defect in 6 months.
The traveler can sue the RV only at its seat.
STE SAHARA-AND-ME SARL
Zagora 47900, Maroc